Site help

We have tried to make our site easy for fist time internet users, but if you are stuck, this section will help you.

How do I get around this site?

Using links

If you want to go to another area of the site, click with your mouse when your cursor is over a link. Whenever your cursor looks like a hand rather than an arrow, it means you can click and go to another page.

You can go to any of the main sections, e.g. About Cross River Partnership, by clicking on the buttons in the top navigation bar. These appear on every page.

Underlined text indicates a link that you can click on to go to a new page.

Where am I?

Once you've left the home page you can see where you are by taking a look at the breadcrumb trail. It looks like this:

Home Page > about Cross River Partnership >

This tells you that you are on the About Cross River Partnership page. You can go back to the Home page or About Cross River Partnership introduction page by clicking on the underlined links.

Don't worry if you go to the wrong page, just click on the Back button of your browser.

You can do this again and again, until you get back to where you want to be ... or use the breadcrumb tail to skip back.

I find using a mouse difficult - how do I get around?

Arrow keys and tab

First try using the arrow keys on your keyboard. The up and down arrow keys will help with scrolling. You can also jump to the top and bottom of the page using the page up and page down keys.

To move through the site, try using your tab key, followed by the return key.

Access keys

Our site is access key enabled which means that you can use keyboard commands to go to all the main areas of the site.

alt+ 1              Home

alt+ 2              About Cross River Partnership

alt+ 3              News

alt+ 4              Contact us

alt+ 5              Community

alt+ 6              Business

alt+ 7              Regeneration

alt+ 8              Projects

alt+ 9              Themes

alt+ l               London South Central

alt+ p              Projects map

alt+ g              Glossary

alt+ t               Text-only

alt+ h              Help

Alt+ m             Site map

Alt+ r              Registration

Alt+ s             Skip to content

Alt+ j              Jump to page top

Use the return key after the command to go the page.

On an Apple Macintosh, use control + the access keys listed above, instead of alt.

The text is too small for me to read, how can I change it?

You can customise your browser to make the text larger.
If you are using Internet Explorer, choose View then Text size and select Medium, Larger or Largest.

Similarly in Netscape, choose View then Increase text size.

I'm partially sighted - how can I use your site?

Click on the Text only link (top left of the page). From there you can change the settings to suit you. You can choose the text and background colours; increase the text size and include pictures or leave them out.

If you use a text reader such as Jaws, you will find the site works best for you using text only.

How can I find what I need on your site?

Each page has a search box. First choose if you want to search the whole site or just the section you are in. Type a key word or phrase, e.g. Millennium Bridge, into the search box and click GO. A list of links to pages containing your search word will come up.

As well as web pages, this site contains documents. These documents are usually published as PDFs and sometimes as Word files and will appear in your search listings as well as web pages.

Site map

Our site map shows you a list of all the pages on the site. You can click directly to the pages that interest you.  Click on the site map link at the top of any page.

How do I get back to your site if I leave it?

The address of our site is:

http://www.Cross River Partnership.org.uk

If you want to come back to this site at any time, type in the address in the browser address bar and press enter.

To save you doing this more than once, add this page to your Favourites (in Internet Explorer click on Favourites > Add to favourites > and then name the page something that you will remember like Cross River Partnership website).

If you are using Netscape Navigator - go to Bookmarks. This works like Favourites.

What are PDFs and how do I read them?

PDF stands for Portable Document file. It's a handy way of publishing brochures and leaflets on the web and retaining their original look.

You need a plug-in called Adobe Acrobat Reader to view these files. You can download this free of charge at http://www.adobe.com

How can I view a Word file if I don't have Word software?

Microsoft has made a free Word Viewer available to download at
http://office.microsoft.com/Assistance/9798/viewerscvt.aspx

How do I change my screen resolution?

This site looks best with a screen resolution (the size of what is shown on your screen) of 800 x 600.

To change this on a PC, go to Start > Settings > Control Panel > Display > Settings and change the desktop area using the sliding bar.

On an Apple Macintosh, you can use the Monitor & Sound Control Panel to change the resolution.

My browser is out of date - how can I get a new one?

This site is designed to be used with version 4 and above of Internet Explorer and Netscape browsers.

The latest versions of these browsers can be downloaded free of charge from:

Internet Explorer
www.microsoft.com

Netscape
www.netscape.com

Many Internet and computer magazines for sale in newsagents include giveaway CDs with copies of the latest browsers. This can be quicker and easier than downloading new browsers from the web, especially if you have a slow Internet connection.

How can I recieve news from Cross River Partnership?

The most up to date information can be obtained from this website which is updated regularly.

How can I contact Cross River Partnership?

Go to Contact Us at the top of any page for details of Cross River Partnership's offices and email addresses.

Where can I learn more about using the Internet?

For more online help, visit the BBC's site at:

http://www.bbc.co.uk/education/webwise/

How do I download a file?

All you need to do to download a file is to save it to your PC.

Click on the file link to start the download. A window will open asking if you want to 'Run this program from its current location' or 'Save this program to disk'. Choose the option to save. A window will open showing you the folders on your hard disk. It's easiest to save on your desktop. Click 'Save' and you will see how long you should wait for the download to complete. Wait a moment for this to have an accurate estimate. After the file has downloaded click on 'Open' to open the file.

Information from BBC Webwise. www.bbc.co.uk/webwise/askbruce/articles/download/howtodownloadafile_1.shtml

How do I download an image?

To download an image you click on it in your web browser. On a PC you right-click the mouse and choose 'Save Image'. Choose the directory your machine is saving the images to and make a mental note so you can find them once you've downloaded them! To look at saved images, find them and then drag them into your browser and drop them - it should display them automatically.

Information from BBC Webwise. www.bbc.co.uk/webwise/askbruce/articles/download/howtodownloadafile_1.shtml

How can I get more information about Cross River Partnership’s partners?

Click on Partners at the top of any web page for a list of partner organisations and their roles as well as links to their web sites.

How do I find out about related organisations?

Each project has links to the web sites of related organisations. Click on projects at the top of any web page and then click related links.

What is Cross River Partnership and what does it do?

Click on About Cross River at the top of any web page for an explanation of Cross River Partnership’s do and what our aims are.

English is not my first language are other languages available?

A free translation service is free from the following website:

http://www.freetranslation.com/web.htm

Click this link, put the Cross River Partnership website address in the box provided and then choose the language you need.